Cultural Negotiation for Nurses
This interactive job aid provides just-in-time support for nurses providing culturally responsive care.
Project Description
Job aids are a powerful tool for reinforcing core skills and behaviors in the flow of work. For this project, we used Articulate Rise to create an interactive job aid for health care providers. It provides actionable guidance for negotiating situations in which a patient’s cultural needs conflict with their treatment plan. An organization could upload the job aid to their server and make it available on a variety of platforms, including Microsoft Teams. This resource is designed to supplement a larger training program on culturally responsive care.
Our Approach
The mobile-friendly format allows nurses to quickly access the job aid from their mobile devices. The navigation menu allows them to easily jump to the section they need most in the moment.
The Discover section invites nurses to reflect on a realistic scenario that illustrates cultural negotiation in action.
A process interaction and communication checklist in the Practice section give actionable steps for using the core skills that support successful cultural negotiation.
The Reflect section invites nurses to think critically about their experiences with cultural negotiation. This practice is based on the adult learning principle that people’s own experiences are a rich resource for learning.
Project Gallery
The first section of the job aid provides an example of a situation requiring culturally responsive care.
An accordion interaction breaks down the four core characteristics of successful cultural negotiation.
A reflection activity at the end of the job aid prompts nurses to think critically about their attempts to use cultural negotiation, which challenges them to contintually build and reflect upon their skills.
The first section of the job aid provides an example of a situation requiring culturally responsive care.